Frequently asked questions
Answers about ordering, prescriptions, delivery and payment.
Ordering
How do I place an order?
Find your products in the shop, add them to your cart and go to checkout. You will create an account so you can follow your order.
Can I change or cancel my order?
Yes, while it is still "New" or in "Prescription check" you can cancel it in My account. After that, please call us and we will help.
Why can I not order some products online?
Some medicines may only be supplied in person at the pharmacy. They are marked "In store only".
Prescriptions
How do I order prescription medicine?
Add it to your cart and upload a clear photo or PDF of your prescription at checkout. You can also send a prescription without ordering on the "Upload a prescription" page.
Who checks my prescription?
A qualified pharmacist. If something is unclear we contact you. If the prescription cannot be accepted we tell you why.
Is my prescription kept private?
Yes. Prescriptions are stored privately and only you and our pharmacists can see them.
Delivery & payment
How much is delivery?
Delivery costs GH₵ 15.00. It is free for orders from GH₵ 300.00. Pickup at the pharmacy is always free.
How can I pay?
Cash or Mobile Money on delivery, Mobile Money in advance, or payment when you pick up.
How do I know where my order is?
We email you at every step. You can also see the status in My account or on the "Track your order" page.
Returns
Can I return medicines?
For your safety, medicines cannot be returned once they have left the pharmacy, unless they are damaged or wrong. Please check your order on delivery and contact us straight away if something is not right.