We want you to be happy with every order. If something is wrong, tell us and we will make it right.
Standard products
You can return an unused item in its original packaging within 7 days of delivery. Contact us with your order number and we will arrange the return. Once we receive and check the item, we refund you to your original payment method.
Damaged or wrong items
If an item arrives damaged, faulty or not what you ordered, contact us within 48 hours of delivery with a photo. We will replace it or refund you in full, including delivery.
Custom printed items
Printed items are made just for you, so we cannot accept returns for a change of mind or a wrong size you chose. If there is a printing mistake or damage, we reprint it or refund you.
Refund timing
Approved refunds are sent within 5 working days. Mobile Money refunds usually arrive the same day they are sent.